Onsite and Remote IT Support

There are times when your in-house IT team may remain successful at troubleshooting an IT problem. In such a situation, Swiftech can offer you the help and guidance you need to resolve the issue and resume your operations. Depending on the nature of problem and your preferences, our team can fix the problem remotely or visit your site and get your business operational again.

In a vast majority of situations, our team should be able to diagnose and repair the issue without having the need to visit your place. Opting for remote IT support services not only costs you less, but also saves times, allowing you and your team to get back to their work without any major disruption. On the other hand, if you need onsite support from a skilled and experienced professional, we will be happy to visit your location as quickly as possible and resolve the issue within the least amount of time.

What Kind of Issues We Can Help You With

While both remote and onsite IT support services are suitable for troubleshooting a wide range of technical issues, we generally recommend our clients to opt for remote IT support for the following activities:

  • Installing or upgrading software
  • Configuring network changes
  • Removing malware
  • Administering user accounts

On the other hand, onsite support services are suitable for:

  • Installing new computers, printers, and other devices
  • Configuring network equipment, such as firewalls, network switches, and routers
  • Performing routing maintenance and preventive tasks
  • Updating and repairing hardware and software

This is only an overview of our services. To get details, you may call us at 0800 500 083.